SHIPPING & PAYMENT INFO

International and Local Shipping Options

At this time, A Little Piece of ZenVen LLC ships within the United States and Canada only. We do not currently offer international shipping outside of these regions.


Supported Shipping Zones

  • Utah (Salt Lake City & surrounding areas): Customers in these locations may select contactless pickup at checkout.
  • All 50 U.S. States: We ship to all domestic U.S. states.


Shipping Costs

  • Free Shipping: Available on orders over $50.
  • Standard Shipping: Rates range from $7.50 to $21.00, depending on location and package size.
  • Priority & 2-Day Shipping: Available at an additional cost.


Order Processing and Delivery Times

  • Order Packing Days: Orders are packed 7 days a week, excluding major holidays (Thanksgiving, Christmas, New Year’s Eve, and Juneteenth).
  • Order Preparation Time: 2–4 business days.
  • Order Cutoff Time: Orders placed after 5:00 PM (17:00) will begin processing the following business day.
  • Estimated Delivery Time: 3–10 business days after processing.


Return, Exchange, and Lost/Damaged Package Policy

Returns

Returns are accepted upon request by contacting ZenVen Care at customercare@alittlepieceofzenven.com.
A 5% restocking fee will apply to all refunds.


Exchanges

Exchanges are available within 14 days of delivery. To initiate an exchange, please email customercare@alittlepieceofzenven.com.
Return shipping costs will be deducted from the exchange total.


Lost Packages

  • Customer Address Errors:
    A 15% reshipping fee will apply, or you may opt for a 30% refund of the order total.
  • Errors Attributed to A Little Piece of ZenVen LLC:
    We will reship your order at no additional cost.
  • Carrier-Related Issues:
    If the shipping carrier is responsible, we will issue a refund and provide a 20% discount on a future purchase as a courtesy.


Damaged Packages

If your package arrives damaged, please contact us with photos of the item and packaging. We will review your case and provide a resolution within 14 business days.


Payment Options

  • In-Person Pickup: Cash, CashApp, and Venmo
  • Website Payments: Apple Pay, Google Pay, Credit/Debit Cards, and PayPal


Payment Requirements and Instructions

All orders must be paid in full prior to shipment or hand delivery. Accepted payment methods include authorized Credit/Debit Cards, PayPal, CashApp, and Venmo (for in-person pickup only).



Contact Information

For any questions or assistance, please contact ZenVen Care at:
customercare@alittlepieceofzenven.com

We’re here to support you!